Online Store Shipping & Delivery Terms
Express Center ships goods to the United States. Orders are dispatched within 5 to 10 business days of the purchase order being received and shipping times are estimated at between 3 to 10 business days depending on your location within United States and shipping method chosen. Shipping costs are directly influenced by the size and weight of the product/s purchased and your location; exact shipping costs are calculated during the shopping cart process and will be added to the order total before checkout.
Express Center utilizes United States Post Office for delivery service.
If they are unable to deliver the parcel to you after 2 weeks, they will return the parcel to us at our expense. If the error was as a result of Express Center sending the parcel to the incorrect address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately reship the parcel to your correct address free of charge.
If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us re-sending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error or inaction and further, the additional delivery costs to have the parcel re-shipped to you at your corrected address.
Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of Express Center
You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).
You failing to claim the parcel.
If you opt to cancel the order as a result of the item being returned to us, we will provide you with a refund, less all shipping costs incurred.
All transactions processed through the Express Center online store are processed in AUD (Australian Dollars) and include GST.
ONLINE STORE - TERMS OF SALE
All Express Center products remain the property of Centratech.com.au until they have been fully paid for by you. We are not required to deliver any product to you until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any manufacturing defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.
Express Center is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
REFUND AND EXCHANGE POLICY
Express Center have gone to great lengths to ensure our products and relating accessories are of the highest quality, however if you are not happy with your purchase, please return the item undamaged within 7 days and we will provide a credit note (delivery costs excluded) or exchange.
Express Center will process refunds and exchanges within 4 days of receiving the items back in original condition including original packing.
There is no change-of-mind return or refund available on custom-made items.